Return and refund policy

Due to the fragile nature of artworks and the increased risk of damage to them in the delivery process, all sales should be considered final unless any of the following unfortunately applies, in which case a solution will be offered through our money-back guarantee: 

  • Details in the listing are meaningful incorrect 
  • A work is declared lost or damaged in shipment by the shipping company

If any of these apply, please contact us immediately (within 24-48 hours) so we can resolve as soon as possible. This is to ensure any loss or damage can be covered by the courier’s insurance policy and so that, if we don’t hear from you, we can consider your sale final and ensure the artists receive payment as soon as possible.

The following are not covered by our money-back guarantee:

  • Slight differences in color or dimensions
  • The shipping company is delayed
  • Unpaid customers and duties that are the responsibility of the buyer

Need help?

Contact us at [email protected] or +52 55 3241 6628 for questions related to returns and refunds.